Jr. Customer Support Analyst - Operative One

Operative is looking for a Customer Support Analyst, responsible for delivering business-to-business application support.

Requirements

• Excellent written and verbal communication skills (English Proficiency)
• Ability to gather issue details, identify problems, mediate issues, develop solutions, and implement a course of action
• A ‘can do’ attitude with strong follow-through habits
• Deadline and detail-oriented, with the ability to juggle multiple customers and projects simultaneously.
• Ability to handle challenging customer situations with diplomacy and be cool under pressure
• Ability to analyze customer incidents and recreate possible defects in a simulated environment
• Exceptional interpersonal and customer service skills
• Willingness to take on whatever tasks are needed to complete the job
• Strong Microsoft Excel knowledge