Client Success Manager
Opportunity GlobalNewcastle upon Tyne, England, United Kingdom
Posted March 11, 2021
Full Time
About the Company
Opportunity Global is dedicated to empowering individuals and organizations by focusing on essential human skills such as listening, communication, collaboration, and empathy. They offer a range of services including management training, talent management, coaching, leadership development, and culture building, providing practical strategies that help people thrive in their roles. What sets them apart is their commitment to democratizing learning through accessible, impactful experiences that unlock potential and foster inclusive workplaces.
Job Description
The Client Success Manager role is critical for the success of our learning programmes and customer outcomes, driving engagement, onboarding and outcomes from client learning programmes.
Requirements
- Partner with clients to deliver predictable outcomes and experiences
- Develop and manage client portfolios
- Analyze customer data to improve customer experience
- Handle and resolve customer requests and complaints
- Aid in product design and product development
