L1 Technical Support Engineer
OPSWATTampa, Florida, United States
Posted October 22, 2025
Full Time
About the Company
OPSWAT is a cybersecurity company dedicated to protecting critical infrastructure by eliminating malware and zero-day attacks. Their products focus on threat prevention and secure data transfer, ensuring productive systems with minimal risk of compromise. Trusted by 98% of U.S. nuclear power facilities, OPSWAT emphasizes comprehensive security measures for files and devices at all times.
Job Description
OPSWAT is seeking an energetic and client-oriented Associate Technical Support Engineer to join their Customer Success Support team. The role involves overseeing the installation and maintenance of OPSWAT products, resolving customer issues, and participating in testing and system upgrades. The position is ideal for those with a growing understanding of IT domains and eager to expand their technical skills.
Requirements
- Manage and resolve customer issues with OPSWAT Products
- Participates in testing and installing new software releases and application system upgrades
- Review queues of open tickets
- Provide phone support and chat support
- Work with internal and external infrastructure teams and vendors
- Resolve hardware and software issues
- Participate in engineering and configuring technical solutions
