IT Technical Manager

An exciting opportunity exists for an IT Technical Manager to join the IT Department, leading the team and ensuring the efficient operation of cloud services and infrastructure.

Requirements

• Lead and mentor the IT administrative team
• Foster a collaborative environment
• Ensure the security, availability, and reliability of cloud services and infrastructure
• Provide technical guidance and support
• Monitor technology trends
• Drive the delivery of high-quality IT support services
• Commitment to responsive and reliable IT support services
• Ability to implement best practices in incident and problem management
• Strong customer service orientation
• Capacity to inspire and motivate teams
• Proven ability to lead diverse teams
• Strong conflict resolution skills
• Experience in developing talent
• Expertise in designing and implementing service delivery models
• Proficient in the use of service management frameworks like ITIL
• Ability to establish and monitor service level agreements
• Skilled in resource planning and allocation

Benefits

• Occasional after-hours support
• Some travel may be necessary