Agent(e) service client

We are looking for passionate and motivated customer service specialists to join our dynamic team. As a customer service agent, you will be the first point of contact for our program participants.

Requirements

• Manage customer requests in a proactive and courteous manner
• Respond to an average volume of 40 calls per day, with an average call time of 8 to 10 minutes
• Resolve level 1 complaints and escalate more complex cases as needed
• Schedule appointments and update participant information in the Smartrac system

Benefits

• Collective insurance
• RRSP
• 2 weeks of annual vacation