Senior Cloud Support Engineer

This Senior Cloud Support Engineer role focuses on delivering post-sales support and solutions to Oracle customers, acting as a technical liaison between customers, OEMs, and VARs. The position requires resolving customer inquiries, troubleshooting Oracle products, and facilitating relationships. Independence and independent problem-solving are key requirements.

Requirements

• Resolve customer inquiries via phone and electronic means.
• Troubleshoot Oracle products and recommend maintenance.
• Understand Oracle product competencies and in-depth knowledge of several products and platforms.
• Act independently and research solutions to customer issues.

Benefits

• Competitive benefits based on parity and consistency
• Flexible medical, life insurance, and retirement options
• Volunteer programs
• Equal employment opportunity