Senior Cloud Support Engineer

As a member of the Support organization, the Senior Cloud Support Engineer will focus on post-sales support and solutions to Oracle customers, acting as a point of contact for technical and customer needs. This role involves resolving customer issues related to Oracle products, acting independently, researching solutions, and facilitating customer relationships with Oracle employees. The company emphasizes growth, inclusivity, and work-life balance.

Requirements

• Resolve customer technical inquiries and post-sales problems.
• Understand Oracle products and their capabilities.
• Research and develop solutions to customer issues.
• Act independently and resolve issues without excessive direction.

Benefits

• Competitive benefits based on parity and consistency
• Flexible medical, life insurance, and retirement options
• Volunteer programs
• Accessibility assistance