Systems Analyst 4-Support
OracleCAUSEWAY BAY, Hong Kong
Posted December 16, 2025
Full Time
About the Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
Requirements
- Proactively working with CSS customers to ensure their successful deployment of Oracle Fusion Cloud and Oracle AI adoption.
- Providing Assistance to service delivery team in critical situation as requested.
- Respond and resolve service requests within Key Performance Indicator targets.
- Maintaining an up-to-date and in-depth knowledge of new products released in the market.
- Maintaining product expertise within own area of specialization
- Contributing to the continuous development of the team
Benefits
- Flexible medical, life insurance, and retirement options
- Competitive benefits based on parity and consistency
- Volunteer programs