As a member of the Support organization, this role will deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. Responsibilities include providing technical advice, resolving customer inquiries, and assisting internal Oracle employees with customer situations and escalated issues.
Requirements
- B.A./B.S. in a technical field or Accounting or Finance or equivalent experience required
- Minimum 10 years IT experiences, at least 8-year solid experience in supporting Fusion cloud FIN modules
- Mainly work in FIN modules; With Manufacturing & HR modules experience will be an additional advantage
- Solid experience and deep knowledge of Oracle Fusion cloud, experience in Oracle EBiz R12 is definitely an advantage
- Experienced in the implementation and support of Fusion Cloud financial modules implementation and data integration
- Good understanding of AI technology and concepts, experience in AI technology adoption
- At least 5 years team management skills and experience are required
- Strong PL/SQL and Integration develop skills is an additional advantage, preferably Linux
- Fluent in English and Cantonese, plus advantage with Mandarin speaking
Benefits
- Competitive benefits based on parity and consistency
- Flexible medical, life insurance, and retirement options
- Support for employees to give back to their communities through volunteer programs