Soft Services Supervisor

The Soft Services Supervisor is responsible for supervising, controlling, and monitoring the daily delivery of Soft Services operations within the FM Property-based Team. This role involves ensuring service delivery aligns with the FM Strategy, identifying contractor non-compliance, and implementing support and skill development for the FM team. The role involves on-site supervision of Soft Services delivery and the daily operation of FM Contractor facilities.

Requirements

• General awareness of the Soft Services approach of the FM Strategy
• Detailed knowledge of the FM Contract specifications
• Scheduling site supervision activities
• Implementing Soft Services enabling SOPs
• Undertake site supervision of Soft Services delivery
• Collating and submitting records on contractor non-compliance events
• Appraisal of current Soft Services adequacy
• Support of future demand forecasting
• Supervise on-site Soft Services operations
• Support the site implementation of Planned Soft FM Program
• Support the site delivery of Reactive and Emergency works
• Assist with identifying soft services risks
• Utilize the Strategic Asset Management Plan (SAMP)
• Update data relating to service delivery, quality, and compliance