BRANCH COORDINATOR

As a Branch Coordinator, you will positively impact the lives of patients and their caregivers by delivering excellent customer service. You will work collaboratively with patients, providers, and other team members to ensure orders are received and processed timely, efficiently, and accurately.

Requirements

• Act as first point of contact to patients arriving in person
• Answer inbound calls from customers on a multi-line phone system
• Perform processing duties for the branch
• Work with sales team, referrals, and/or patients to gather documentation/information needed to meet insurance guidelines
• Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box
• Perform outbound customer satisfaction calls to patients and referrals
• May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment
• May perform functional tests on certain respiratory equipment

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Employee stock purchase plan
• Tuition reimbursement