Quality Assurance Specialist - Customer Success

Owner.com is a remote-first, global company that is looking for a Quality Assurance Specialist to join their Customer Success team. The ideal candidate will have a solution-focused mindset, strong interpersonal skills, and experience in a quality assurance or customer success role. The role will involve evaluating customer interactions, identifying gaps in communication or process, and collaborating with Success leadership to recommend training and process improvements.

Requirements

• 2+ years of experience in a Customer Success or Account Management role
• Proven success in a quality or enablement focused role
• Ability to listen to and score 80-100 calls per week
• Experience with Customer Success tools, including (but not limited to) Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase
• A background in B2B2C, ideally within the food/hospitality and technology space
• A commitment to personal growth and continuous development

Benefits

• Comprehensive health coverage
• Remote-first workplace
• Unlimited PTO
• Extra fun perks