Head of Customer Experience

We're a team of 500+ professionals developing cutting-edge web data gathering solutions for top businesses. We offer a hybrid work environment, a vast learning resource, and a team-oriented culture. As Head of Customer Experience, you'll lead a 20+ person CX department, ensuring the highest customer service standards and driving customer advocacy initiatives. Your skills and experience should include experience leading a scaled Customer Support/CX function, strong background in running 24/7 operations, and hands-on experience with automation, AI chatbots, or self-service support.

Requirements

• Experience leading a scaled Customer Support/CX function
• Strong background running 24/7, shift-based operations
• Hands-on experience with automation, AI chatbots, or self-service support
• Data-driven decision maker
• Proven ability to influence Product using customer insights
• Strong people leadership and stakeholder management skills

Benefits

• Generous benefit package
• Learning resources
• Well-being benefits
• Celebration benefits