CUSTOMER SERVICE REP
Packaging Corporation of AmericaGrand Rapids, Michigan, United States
Posted October 1, 2025
Full Time
About the Company
Packaging Corporation of America (PCA) is an ideas and solutions company that provides corrugated packaging and paper products.
Job Description
Packaging Corporation of America (PCA) is seeking a Customer Service Representative to provide superior service to customers, respond to inquiries, and resolve complaints.
Requirements
- Receive, process, and track assigned orders
- Consult with internal departments to ensure order completeness and on-time delivery
- Communicate customer information to internal departments
- Coordinate customer requests for product specifications and availability
- Maintain organized customer files
- Investigate and resolve customer complaints
- Manage on-hand inventory levels and reconcile to customer orders
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Life Insurance