Customer Service Representative
Packaging Corporation of AmericaPlymouth, Michigan, United States
Posted November 17, 2025
52000 - 57000 USD year
Full Time
About the Company
Packaging Corporation of America (PCA) is the third-largest producer of containerboard in the United States and a leading North American supplier of uncoated freesheet, operating 7 mills and 85 converting plants that delivered 294 billion square feet of board and 67 billion square feet of corrugated products in 2024. The company’s Boise Paper division produces commodity and specialty white papers, contributing to an annual revenue of $8.4 billion. With 15,400 employees across the U.S., PCA combines high-volume manufacturing with a customer-centric, collaborative culture that prioritizes trust, innovation, and tailored packaging solutions. Employees thrive in an environment that values teamwork and continuous improvement, making PCA an attractive choice for professionals seeking impact in the packaging and paper industry.
Job Description
As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence.
Requirements
- Receive, process, and track assigned orders through to scheduling.
- Communicate significant information regarding customer accounts/orders to appropriate internal departments.
- Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
- Serve as a link between the customer and the design, sales and production teams to meet customer requirements.
- Maintain organized customer files.
- Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed.
- Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules;
Benefits
- Paid Vacation: Three (3) weeks per calendar year.
- Paid Holidays.
- 401k plan with employer provided matching contributions.
- Medical, dental, and vision benefits.
- Life, AD&D, and disability coverages.