Senior Customer Service Representative

As a Senior Customer Service Representative at Packaging Corporation of America (PCA), you will provide superior service to customers, handle larger and more complicated customer accounts and orders, and resolve complaints and requests for billing adjustments.

Requirements

• Receive, process, and track assigned orders through to scheduling
• Communicate significant information regarding customer accounts/orders to appropriate internal departments
• Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples
• Maintain organized customer files
• Investigate and resolve customer complaints including billing issues and escalates to Manager or appropriate internal departments when needed
• Manage on-hand inventory levels and reconciles to customer orders, forecasts and just in time schedules

Benefits

• Paid Vacation: Three (3) weeks per calendar year
• Paid Holidays
• 401k plan with employer provided matching contributions
• Medical, dental, and vision insurance
• Life, AD&D, and disability insurance