Professional Services Consultant
PagerDutySydney, New South Wales, Australia • Atlanta, Georgia, United States • San Francisco, California, United States • Santiago Metropolitan Region, Chile • Chiyoda, Japan • Toronto, Ontario, Canada
Posted September 10, 2025
Full Time
About the Company
PagerDuty is a leading incident response platform that helps companies deliver optimal digital experiences by identifying issues in real-time and facilitating rapid problem resolution. With over 18,000 businesses relying on its services, PagerDuty enables teams to focus more on innovation rather than incident management. The company's culture emphasizes collaboration, creativity, and a commitment to reinventing how people and companies work together globally.
Job Description
PagerDuty is seeking a Professional Services Consultant to join their talented customer-focused team. This role focuses on onboarding, custom integrations, and platform implementations for customers leveraging PagerDuty's platform. The consultant will collaborate with sales, product, and DevOps teams to achieve customer goals and establish repeatable processes for successful deployments. This is an exciting opportunity to work in a fast-growing startup environment.
Requirements
- 5+ years of hands-on technical background with primary emphasis on IT Operations or Professional Services delivery
- Demonstrated Python and Javascript experience, especially within AWS Lambda and automation/scripting contexts
- Knowledge and ability to interact with common SaaS and traditional software APIs (REST, SOAP, WS)
- Hands-on technical background using AWS services (EC2, Lambda, S3, RDS, API Gateway, DynamoDB, IAM)
- Authorization to work in Australia
- Knowledge of infrastructure as code and DevOps SRE toolchains
- Understanding of monitoring systems (DataDog, Dynatrace, Nagios, New Relic, Splunk, Zabbix)
- Advanced scripting abilities (Python, Javascript, Go, Ruby, Perl)
Benefits
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity
- Employee Stock Purchase Program
- Retirement plan
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty
- Paid parental leave
- Paid volunteer time off
- Company-wide hack weeks
- Mental wellness programs
