Merchant Support
PaidyChiyoda, Japan
Posted October 29, 2025
Full Time
About the Company
Paidy is Japan's leading Buy Now Pay Later (BNPL) service, offering flexible payment options including instant and monthly-consolidated credit through its mobile app. With a focus on user-friendly experience and innovative financing solutions, Paidy aims to make shopping easier and more accessible, enabling consumers to manage their finances with confidence. The company uses proprietary models and machine learning to streamline transactions, reduce incomplete purchases, and boost merchant revenue.
Job Description
Paymently is seeking a Merchant Support specialist to oversee technical and operational support for stores under their Buy Now Pay Later (BNPL) service. This role focuses on improving store satisfaction, operational efficiency, and knowledge sharing through standardization, monitoring, and process improvement. The position involves handling escalations, collaborating with internal departments, and leveraging customer support tools.
Requirements
- Direct customer engagement and problem-solving experience
- Leadership or management experience in a small team
- Experience in system development or system-related work
- Experience using customer support and sales support tools (Zendesk, CRM)
- Native level of Japanese
Benefits
- Competitive salaries and benefits
- Hybrid work model
