Senior Customer Service Specialist (m/w/d)

PAIR Finance is revolutionizing the collection industry with AI-powered communication, offering solutions to companies on the E-commerce, FinTech, and Mobility industries. This customer service role involves skilled communication, complex legal challenges, and process optimization. The position is open to candidates from across Europe and requires engagement with customers and stakeholders.

Requirements

• Customer service experience (preferably in collections).
• Excellent German and English communication skills.
• Familiarity with MS Office and common CRM tools (Zendesk).
• Sub-office knowledge: Sales or administration training (a plus).
• Accounting knowledge (initially welcome).

Benefits

• Challenging tasks
• International team
• Flat hierarchies and open communication
• Well-structured onboarding
• Security and flexibility
• Good pay
• Pension scheme
• Further training budget
• Language courses
• Summer and winter party
• Hybrid work model