Senior Debt Collection Specialist (f/m/d)

PAIR Finance is seeking a Senior Debt Collection Specialist to join their growing Dutch collection team. The role involves proactive and empathetic customer service, collaboration with cross-functional teams, and using AI-powered technology to enhance collection rates and consumer satisfaction. The company is transforming the debt collection industry with innovation and passion, operating in ten European countries and rapidly expanding in the BeNeLux region.

Requirements

• Several years (5+) of experience in customer service with a focus on receivables management/debt collection
• Passion for contributing to fast-paced environments and to continuously improve processes and standards
• Mandatory business fluent communication skills in Dutch and English (written and spoken)
• Good MS Office skills and a passion for new technologies such as AI
• A completed MBO level 4 education is mandatory
• A completed NVI basic course is a requirement
• A completed NVI problematic debt course is a plus
• Debt collection experience in the Belgian market (desirable)

Benefits

• Flexible working hours
• Remote work
• 28 vacation days
• Competitive salary
• Comprehensive pension plan
• Exciting and diverse responsibilities
• Personalized development opportunities
• Supportive feedback culture
• Team events and parties