Technical Support Engineer (Pacific Time Zone)
PantherLoja, Loja, Ecuador
Posted October 29, 2025
Full Time
About the Company
Panther is a cloud security monitoring platform that offers flexible defense solutions with streaming data analysis, programmable detections, and seamless cloud integration. Unlike traditional SIEMs, Panther empowers teams to optimize costs, accelerate incident response, and achieve cross-system visibility at scale. The company specializes in cloud-native SIEM, big data, and security data lakes, providing a distinctive approach to information security that is both scalable and efficient.
Job Description
Panther Labs is seeking a Technical Support Engineer to partner with customers, find creative solutions to technical challenges, and deliver an exceptional customer experience. This remote-first role involves troubleshooting complex issues, collaborating with product engineers, and fostering a strong customer-centric culture. The company offers a flexible and inclusive work environment with a focus on teamwork and customer success.
Requirements
- Establish strong relationships with customers.
- Utilize engineering knowledge to troubleshoot and solve technical issues.
- Proactively identify and improve team workflows.
- Collaborate with product engineers.
- Champion the customer experience.
- Build tools and processes to improve the Support team.
Benefits
- Equity
- Unlimited PTO
- Latest tech equipment
- Extended Healthcare Coverage
