Customer Success Manager
Paperless PartsBoston, Massachusetts, United States • Boston, Massachusetts, United States • Boston, Massachusetts, United States • San Diego, California, United States
Posted October 22, 2025
Full Time
About the Company
Paperless Parts is the leading quoting and collaboration software for manufacturing, offering patented technology to streamline the quoting process. With automated costing and pricing tailored to individual shops, it enhances communication between manufacturers and buyers, boosting profitability and customer satisfaction. Its robust tools comply with FedRAMP and CMMC standards, making it a reliable choice for manufacturers in various sectors.
Job Description
Paperless Parts is seeking a Customer Success Manager to own the relationship with book of business customers, driving adoption of their platform and maximizing their value. This is a full-time position based in Boston, MA, with a hybrid schedule requiring on-site presence and up to 25% travel. The role involves managing customers, understanding their needs, and ensuring they achieve success with Paperless Parts' solutions.
Requirements
- Experience managing revenue retention and product adoption of customers
- Background in manufacturing, ideally in custom part or contract manufacturing
- Comfortable analyzing business objectives and implementing strategies to achieve customer goals
- Track record of managing customers and demonstrating ROI
- Experience managing revenue retention, renewals, and expansion
- Proven ability to learn a software product and coach customers
Benefits
- 100% coverage of health, dental, and vision
- Competitive compensation philosophy
- Unlimited PTO
- Company-sponsored wellness stipend
- Pre-tax Commuter and FSA/Dependent Care FSA
- 401(k) plan
- Employee recognition program
