Customer Expérience Team Leader (marché Français - CDI - Barcelone

We are entering a new phase of the evolution of our customer service — from a traditional assistance model, focused on volume, to a premium model centered on customer experience. As a Customer Experience Team Leader, you will play a key role in this transition and accompany the growth and transformation of the company.

Requirements

• At least 2 years of management experience, ideally in customer service or in a high-performing team
• Knowledge of the energy sector is a plus, but not essential
• C2 level in French (writing and speaking)

Benefits

• Salary: a stock option plan in accordance with company regulations
• Pluxee card to manage your tax level through a voluntary compensation system covering various services (transport, catering and childcare)
• Medical insurance via Alan or Sanitas
• Healthy breakfast every Tuesday
• Partnerships with various services in Barcelona (restaurants, sports, leisure and healthcare)
• Continuous training adapted to your objectives
• 2 days of remote work per week