Customer Experience Team Leader (Mercado ES) - CDI - Barcelona

We are looking for a Customer Experience Team Leader to join our dynamic team. As a Team Leader, you will supervise the daily operations of the team, lead weekly team meetings, and conduct regular individual meetings to provide feedback and support professional growth.

Requirements

• Minimum 2 years of experience in people management within Customer Service or high-performance teams
• Complete professional competence in the market language (Catalan is a strong point for the Spanish market)
• Strong operational mindset with experience in workload planning, SLA management and performance analysis
• Excellent verbal and written communication skills
• Meticulous attention to detail and precision

Benefits

• BSPCE subscription bonus plan
• Pluxee card for tax level management
• Medical insurance through Alan or Sanitas
• Healthy breakfast offered every Tuesday
• Associations with various services in Barcelona
• Continuous training adapted to your objectives
• Numerous opportunities for career development
• 2 days of remote work per week