We're looking for empathetic and productive customer care agents to join our close-knit team. This is a part-time hybrid position available for 20 hours per week on a three-week rotating shift pattern.
Requirements
- Minimum Experience: Mid-level
- Ability to make connections with customers and colleagues over the phone
- Reliable and consistent team member
- Providing exceptional telephone-based customer service
Benefits
- Salary: £25,500 for a 37.5-hour full-time equivalent (pro-rata)
- Company pension contribution of 6%
- 33 days annual leave, including public holidays
- 2 additional wellbeing days per year to proactively support your physical and mental wellbeing
- Birthday day off
- 24/7 access to GP services
- Life insurance at 2x salary
- Cycle to work scheme and health screening through our salary sacrifice portal
- Hybrid working options between our Edinburgh office (Stockbridge/Queensferry Road) and home
- Modern workspace with onsite parking, café, free gym access, changing rooms with drying lockers, free fruit, lunches and excellent coffee
- Employee assistance helpline access for support at challenging times
- Access to corporate discounts such as mortgage solutions and high street shopping, and cinema voucher discounts
- Funded health screening for over 50s
- Company socials and events
