Service Desk Analyst, Temp

Pattern Energy is a leading renewable energy company that develops, constructs, owns, and operates high-quality wind and solar generation, transmission, green fuels and energy storage facilities. Our mission is to transition the world to renewable energy through the sustainable development and responsible operation of facilities with respect for the environment, communities, and cultures where we have a presence.

Requirements

• Responding and resolving desktop support inquiries via our ticketing system, email, or phone.
• Excellent communication skills are a must (face-to-face, written, and telephone).
• Good organizational skills, able to handle projects and prioritize tasks as they present themselves.
• Software Support - troubleshooting, installing, upgrading, and removing applications.
• Hardware Support - troubleshooting, reimaging, and building client machines
• Mobile Device/Tablet - troubleshooting, upgrading and setup assistance
• Active Directory Administration - user accounts, security groups
• Conduct User IT Orientation to go over resources and services
• SharePoint - site creation, administration, and troubleshooting
• Unified Communications - Cisco Webex, Call Manager, MS Teams administration and troubleshooting

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship