Customer Care Coordinator
Paul Davis Restoration of Southeast St. Louis, MOMissouri, United States
Posted September 24, 2024
34000 - 42000 USD year
Full Time
About the Company
Paul Davis Restoration of Southeast St. Louis, part of a national franchise network founded in 1966, specializes in comprehensive disaster recovery for residential, institutional, and commercial properties. The company offers a full suite of services—including water and mold mitigation, fire restoration, property damage reconstruction, and remodeling—to address fire, water, storm, and mold damage. With over 50 years of service in Southeast St. Louis and Metro East Illinois, it combines local expertise with the resources and quality standards of a 300‑plus franchise network. This blend of deep regional knowledge and national support enables Paul Davis to deliver rapid, reliable, and customized restoration solutions to its community.
Job Description
Paul Davis Restoration of Southeast St. Louis is seeking a Customer Service Representative to support customers, internal teams, and restoration services. The role requires coordinating services, handling communication, and ensuring accurate documentation. This position is a fast-paced environment focused on customer support and internal team coordination.
Requirements
- Serve as the first point of contact for customers.
- Coordinate job intake, dispatch, and ongoing communication.
- Collect, review, and manage job documentation.
- Assist with administrative tasks and team projects.
- Maintain a positive and empathetic approach.
Benefits
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance