Senior Customer Care Engineer (L-4)
PaxeraHealthNewton, Massachusetts, United States
Posted July 29, 2025
Full Time
About the Company
PaxeraHealth's mission is to democratize AI in medical imaging. Our Best in KLAS enterprise imaging AI platform UltimaAI delivers substantial improvements to the accuracy of diagnosis, ease of use and reducing physician burnout. ARK AI is the industry's first no-code algorithm authoring platform helps organizations to create their own imaging algorithms using their own data. Based in Boston, with a diverse employees and a wide range of backgrounds from 12 countries, we are passionate about revolutionizing medical imaging and saving lives using AI and other great technology. We are proudly managing more than 220 million imaging studies for 1000+ customers in 50 countries.
Job Description
PaxeraHealth is hiring a Senior Customer Care Engineer to join their Implementation and Customer Care team. The ideal candidate has a strong background in PACS/Healthcare IT, excellent problem-solving skills, and a passion for customer support.
Requirements
- 5+ years supporting or implementing PACS or similar Healthcare IT software.
- Bachelor’s degree in Computer Science or related field (or equivalent experience).
- Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE.
Benefits
- Company Health, Vision and Dental insurance
- Life Insurance
- Paid Holidays
- Paid Vacation
- Paid sick time
- Paid personal days
