Technical Customer Service Representative

At Paxton, we are innovators who look for ways to harness new technology to provide better solutions for our customers. We pride ourselves on creating a vibrant environment with a focus on excellent company culture and brilliant benefits.

Requirements

• Delivering accurate technical product support to installers or customers via phone, email, or webchat
• Handling any sales or returns process requests
• Troubleshooting, diagnosing, and resolving installation issues in a timely manner
• Working closely with other teams within Paxton to trial and test new products or features

Benefits

• Healthcare plans, tailored by you, and a supportive employee assistance scheme
• Discounts and savings on everything
• 401(k) with options for employer matching and profit share
• 144 hours PTO annually
• Variety of social events across the year
• Modern open plan offices, collaboration spaces, training rooms and onsite mini-gym