Complaints Handling Officer

We are looking for a Complaints Handling Officer to manage, investigate, and resolve formal complaints from clients while ensuring compliance with the Central Bank of Cyprus and the EU Payment Services Directive. The role involves conducting impartial investigations, analyzing complaint trends, and preparing reports.

Requirements

• 3–5 years of experience in complaints handling, compliance, or dispute resolution
• Proven experience managing end-to-end complaint investigations
• Strong understanding of PSD2, CBC complaint handling requirements, and EBA guidelines
• Good working knowledge of AML/CTF frameworks and consumer protection regulations
• Excellent written communication skills

Benefits

• Future-Proof Your Finances
• Grow with Us
• Wolt Your Way Through Lunch
• Stay Active Your Way
• Drive in Style
• Park with Ease
• Max Out Your Downtime
• Shop & Save
• Speak Like a Local
• Celebrate Together
• Global Collaboration & Events