Payoneer is looking for a Fraud Monitoring Team Lead to lead and manage a team of FinCrime analysts/Risk Data Analysts. The ideal candidate will have 3+ years of managerial experience, 2+ years of experience in online risk/compliance management, and excellent communication skills in English.
Requirements
- Lead and manage a team of FinCrime analysts/Risk Data Analysts
- Coach, train, motivate, and drive the performance of the team
- Manage team practices, provide ongoing feedback, foster teamwork and collaboration, and meet team and company goals
- Support the team to achieve its operational objectives, manage workloads and analysts' professional development
- Set individual and team KPIs, ensure adherence, and manage expectations and performance
- Prioritise and balance competing operational urgencies, ensuring critical reviews and escalations are handled promptly and effectively
- Oversee day-to-day queues and ensure quick turnaround for time-sensitive payment reviews
- Manage professional aspects of Risk data analysis and risk controls development, and act as an escalation point
- Supervise and monitor Risk research and deliverables
- Ensure performance based on established goals, benchmarks and milestones
- Drive innovation and automation to support scale and efficiency
- Ensure consistency in practices, policies, and procedures
- Identify and address gaps and opportunities in performance
- Lead real-time monitoring and investigation of high-priority transactions, ensuring swift decision-making and minimal business disruption
- Oversee operational queues and manage short review-time SLAs for payment holds and escalations
- Collaborate with Business and Product teams to provide rapid responses on urgent cases and maintain strong alignment with business priorities
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
