PayPal's Service Experience organization is focused on winning, keeping, delighting, and doing more for the 430M consumers and merchants on PayPal's platform. The Director, Business Operations, will oversee the development of strategies and coordination of workstreams that enable the best experiences for PayPal's products and services.
Requirements
- Establish overall business or technical strategy for the business operations of aligned organization.
- Influence decisions as an advisor or counsel to business leadership.
- Drive strategic objectives and ensure resources are effectively allocated.
- Provide oversight and support for planning and management of financial, budget, and headcount targets.
- Act as a liaison between business leadership, staff, and other key partners.
- Optimize workflows and drive process improvements to enhance organizational performance.
- Drive and monitor Objectives and Key Results (OKRs) to address gaps in business and operations.
- Collaborate with senior cross-functional leaders and represent Service Experience during planning & development sessions.
- Develop strategies and investment analyses that balance operational, product, and commercial tradeoffs;
- Maintain a repository of competitive intelligence and stay informed of the market trends, working with Commercial leads & customer research teams to inform opportunities & mitigate risk;
- Evolve team operating model including processes to enable strategic planning and the monitoring of business performance across the organization;
- Drive analyses on the impact of product and operational investments, including impact on revenue, unit economics, and overall customer experience;
- Evaluate market trends, and collaborate with market business leaders to set benchmarks policies for technical and commercial GTM goals;
- Use data to drive operational efficiency, improve funnel conversion and retention, and identify opportunities to enhance the customer journey;
- Drive workstreams focused on quality assurance through the standardization of GTM systems, processes, and tools;
- Create, track, and align organizational goals, metrics, and key performance indicators; identify and mitigate execution risk;
- Plan, design, and orchestrate workforce management initiatives and footprint strategy that optimize for budget constraints, operational efficiency, and talent capabilities;
- Own end-to-end planning and execution of commercial, technical, & support workstreams, including stakeholder and project management;
Benefits
- Flexible work environment
- Employee shares options
- Health and life insurance
- Paid time off
- 401k matching
- Retirement plan
- Tuition reimbursement
- Relocation assistance
- Generous parental leave
- Four day work week
