Director, Customer Support

We are looking for a hands-on, strategic Director of Customer Support to lead and scale our global support organization, overseeing Consumer Support and Operator Support while ensuring strong coordination with Tier 3 (Engineering/Product) to deliver fast, high-quality resolutions.

Requirements

• 7+ years of experience in customer support, technical support, or support operations
• 3–5+ years of leadership experience managing large, global teams (30+ preferred)
• Strong technical acumen with experience in complex, product-driven environments
• Proven ability to improve support performance through data, process, and team development
• Experience working cross-functionally with Product and Engineering teams
• Strong analytical and problem-solving skills with the ability to turn data into actionable insights
• Excellent communication and organizational skills
• Experience supporting both B2C and B2B customers preferred
• Familiarity with modern support tools (e.g., Zendesk, telephony systems, QA tools, workforce management)

Benefits

• Health, dental, and vision insurance
• 401(k) and retirement plans
• Paid time off
• Stock options
• Life insurance