Senior Manager, Customer Success
PayRangePortland, Oregon, United States
Posted December 17, 2025
Full Time
About the Company
PayRange is a mobile payment platform that enables consumers to complete transactions at unattended retail machines—such as vending, laundry, amusement, and parking—using a free iOS/Android app and major cards or wallets. Founded in 2013 by veteran entrepreneur Paresh Patel, PayRange pioneered the first mobile payment service for vending and now powers the fastest growing payment network for everyday conveniences, with over 1 billion transactions across 400+ North American cities and 8,000 operators. Its patented technology fuses payment, rewards, and convenience, allowing operators to offer premium, friction‑free experiences while providing consumers with instant, secure, and flexible funding options. The company’s culture of innovation drives continuous improvement in the unattended retail sector, making PayRange a key catalyst for the future of on‑demand, cash‑less commerce.
Job Description
We are hiring a Senior Manager of Customer Success to build and lead the CS function at PayRange. This is a hands-on leadership role responsible for stabilizing our onboarding experience, driving activation and adoption, and establishing repeatable processes that will scale as the team grows.
Requirements
- Minimum 5 to 7+ years in Customer Success or Onboarding roles
- 2+ years as a frontline CS manager or team lead
- Experience with SaaS, hardware-enabled SaaS, IoT, fintech, or technical environments
- Strong customer-facing communication and relationship skills
- Demonstrated ability to drive activation, adoption, retention, and expansion
- Process-oriented operator who can build structure while executing day to day
- Effective cross-functional collaborator with Sales, Ops, Support, and Product
Benefits
- Onboarding and Activation
- Training and Adoption
- Retention and Expansion
- Cross-Functional Partnership
- Process Ownership