Associate-Fraud & Risk operations

Review and handle alerts triggered by predefined parameters from a fraud and risk perspective, analyzing data to identify patterns and trends, and providing feedback and insights to internal teams.

Requirements

• Any Graduate
• Analyzing data to identify insights in merchant transaction behavior or potential risk trend and translate these insights into risk strategies and roadmaps.
• Coordinate with merchant through calls, mails to review and conclude the alerts logically.
• Perform a review and challenge control, identification, and prevention of potentially fraudulent activity.
• Work on alerts, automated workflow, and management reporting to support the monitoring and fraud detection process.
• Coordinate with Internal & external stakeholders
• Conduct analysis of transaction data across merchant sites, providing insight into trends and customer behavior.
• Manage risk cases covering the investigation and follow-up within the defined time frame.
• Analysis to refine and improve key risk indicators used in the platform (including definition and acceptance testing).
• Identify opportunities for improving data quality, reducing noise and false positives reported by internal quality teams.
• Conduct an open source search to find relevant information to complete the investigation and review.
• Capture information and documents and information from internal systems/teams as per established norms of banks’ KYC policy.
• CDD/EDD of merchants, including periodic review of the line of business and other information available on the merchant/KYC.
• Ability to conduct a detailed investigation in adverse/ Negative transaction surveillance/Monitoring.
• To be flexible to work on rotational shifts.
• Should have minimum 1 to 3 Yrs years prior experience.
• Good verbal and writing skills.
• Proactive and Self driven
• Good analytical skills.
• Understanding of Technology and User Experience
• Good knowledge of SQL and MS office

Benefits

• A collaborative output driven program that brings cohesiveness across businesses through technology
• A solid 360 feedback from your peer teams on your support of their goals
• Respect, that is earned, not demanded from your peers and manager.