Manager, Customer Success

As a Customer Success Manager, you'll be the trusted guide for primary care providers navigating the critical shift to value-based care. You will own the post-sale success and satisfaction of a dedicated portfolio of primary care provider accounts, serving as their strategic partner from implementation to renewal.

Requirements

• A Bachelor’s degree or equivalent professional experience.
• 3-5 years of experience in a provider-facing role such as Customer Success or Enterprise Relationship Management.
• Demonstrated experience preparing and delivering presentations to clinical staff and executive leadership.
• A proven ability to build strong relationships, proactively resolve issues, and create an exceptional customer experience.
• Willingness to travel up to 25% for critical in-person customer meetings.

Benefits

• Competitive benefits package
• Discretionary performance bonus
• Equity options