The Sales Consultant is responsible for presenting the Pella Promise for a completely satisfying turn-key installation of replacement windows to homeowners. Achieve individual sales goals through assertively presenting a compelling case for customers to choose Pella.
Requirements
- Adopt and deliver a structured sales presentation.
- Prepare and present a price quote before leaving every appointment.
- Follow up and respond to all customer questions within 24 hours.
- Be available for customer appointments during evenings and Saturdays, in addition to weekday hours.
- Achieving individual sales and customer satisfaction goals and objectives.
- Effectively presenting Pella solutions to customers by executing the Pella Retail Sales Process during the in-home consultation.
- Striving to close the sale during all customer interactions.
- Ensuring quotes and orders are accurate following company sales process.
- Responding to customer concerns and engaging sales support resources to achieve first-time resolution on all customer problems/issues.
- Maintaining exceptional level of expertise of products/services relating to Pella’s customers, as well as staying abreast of the competitive landscape.
- Conducting after-sale follow up with customers and developing lead and referral generation.
- Actively represent Pella at company sponsored events, invitations to discuss and/or present Pella products, and/or home shows.
- Strong customer database systems tools capabilities leveraged to manage all customer interactions and proactively communicate to customers.
Benefits
- 100% "Very Satisfied" customer experience every time
- Motivated, caring, and driven individual looking for a career with a world-class company
