Technical Account Manager, Commercial

Pendo's Technical Account Managers (TAMs) drive customer success by providing technical and strategic guidance to help customers get the most value from Pendo’s platform. Each TAM is assigned a book of business and partners with their customers to connect high-level business goals to the powerful solutions within Pendo.

Requirements

• Manage a portfolio of customers to ensure they receive exceptional value from Pendo’s solutions
• Offer advanced technical and strategic consultation on Pendo products to deliver superior customer outcomes
• Establish strong, influential relationships with internal teams and senior customer stakeholders
• Proactively identify opportunities to enhance the ROI for assigned customers through tailored solutions and strategic initiatives
• Demonstrate and articulate the value of Pendo’s platform, helping customers to leverage its capabilities fully
• Serve as a powerful internal advocate for customer needs, working closely with product and engineering teams to influence product direction and improvements
• Help craft solutions with hands-on proof-of-concepts to help showcase the art of the possible with the Pendo platform to drive adoption
• Travel occasionally to visit customers on-site