Technical Account Manager, Commercial will play a critical role in driving customer success by providing advanced technical and strategic guidance to help customers get the most value from Pendo’s platform.
Requirements
- Manage a portfolio of customers, ensuring they receive exceptional value from Pendo’s solutions.
- Offer advanced technical and strategic consultation on Pendo products to deliver superior customer outcomes.
- Establish strong, influential relationships with internal teams and senior customer stakeholders.
- Proactively identify opportunities to enhance the ROI for assigned customers through tailored solutions and strategic initiatives.
- Demonstrate and articulate the value of Pendo’s platform, helping customers to leverage its capabilities fully.
- Serve as a powerful internal advocate for customer needs, working closely with product and engineering teams to influence product direction and improvements.
- Help craft solutions with hands-on proof-of-concepts to help showcase the art of the possible with the Pendo platform to drive adoption.
- Travel occasionally to visit customers on-site.
