Technical Support Engineer
Pendo.ioSheffield, England, United Kingdom • London, England, United Kingdom
Posted October 20, 2025
Full Time
About the Company
Pendo.io is a product experience platform that empowers companies to make data-driven decisions quickly and efficiently. Offering a suite of tools including SaaS analytics, in-application messaging, and user onboarding, Pendo helps organizations elevate their software experiences. With a focus on actionable insights and customer success, Pendo serves global leaders like Verizon and Salesforce, fostering a community for product and digital innovation.
Job Description
Pendo is seeking a Technical Support Engineer (TSE) to provide guidance and consulting to customers. The role involves answering customer questions, debugging issues, and creating documentation. TSEs are key champions in customer success, providing a partnership experience and accurate technical support across the Pendo web and mobile features.
Requirements
- Answer customer questions through the support queue
- Debug customer issues, create reproducible test cases, and validate fixes
- Take ownership of pushing cases to resolution
- Actively contribute to knowledge documentation
- 2+ years of professional experience in a customer-facing role
- 2+ years of professional experience in JavaScript, HTML, CSS and/or Mobile Development
- Applied coding knowledge (Front End or API)
- Proven record of continued education/pursuit of knowledge in technology
Benefits
- Competitive salary
- Diverse and exciting work environment
- Supportive culture
