Customer Service Supervisor (m/f/d)
PenumbraMasovian Voivodeship, Poland • California, United States
Posted October 21, 2025
Full Time
About the Company
Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company specializing in innovative therapies for challenging medical conditions. With a broad portfolio of products sold directly to hospitals and healthcare providers worldwide, Penumbra is dedicated to transforming treatment methods for some of the world's most devastating diseases. The company fosters an environment where ideas matter, learning is constant, and growth is prioritized.
Job Description
Penumbra is a leading MedTech company dedicated to innovation and improving lives through cutting-edge solutions. They are seeking a Customer Support Supervisor to lead a team in Warsaw, responsible for driving operational excellence, coaching and supporting team performance, and ensuring high-quality service delivery. The company values diverse talents and offers a supportive work environment.
Requirements
- 2-3 years of experience in a leadership or supervisory role within Customer Support or Operations
- Proven track record in driving operational performance
- In-depth understanding of customer service processes (preferably in a regulated industry)
- Experience with SAP ERP and MS Excel
- Strong communication, coaching, and conflict resolution skills
- Proficiency in English
- Proactive and hands-on approach
- Experience in order-to-cash processes
Benefits
- Innovation
- Impact
- Teamwork
- Fit with company culture
