Customer Support Supervisor

Samsara is seeking a customer support supervisor to manage the day-to-day interactions and processes for their Level 1 customer support team. The supervisor will be responsible for providing coaching and mentorship to team members, leading by example, and contributing to team productivity. This is a remote role open to candidates residing in the US, with opportunities for career development and growth within a fast-paced environment.

Requirements

• 1-3 years of leadership experience as a leader in a high-volume contact center support environment.
• 1+ years of leadership experience supporting teams in customer billing, finance, and retention.
• Bilingual English/Spanish is required.
• Strong understanding of Behavioral-Based Coaching Model.

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits
• Flexible Working