We are seeking a Lead Student Success Manager to oversee learner experience, engagement, and outcomes across professional and higher education programmes. This role combines strategic leadership with a deep focus on operational excellence and learner-centred design.
Requirements
- Significant experience in student success, learner engagement, or customer success within education or EdTech environments
- Demonstrated leadership in managing, coaching, and developing high-performing teams
- Strong analytical and problem-solving skills with proven experience interpreting learner data and sentiment insights
- Excellent written and verbal communication skills and an ability to engage diverse learners with empathy and clarity
- Track record of driving learner satisfaction, retention, and completion outcomes
- Familiarity with CRM tools, community management platforms, and learning management systems
Benefits
- Collaborative, people-centred performance culture
- Opportunities to grow in a fast-paced environment
- Exposure to innovative education models and learner experience design