Lead Student Success Manager

We are seeking a Lead Student Success Manager to oversee learner experience, engagement, and outcomes across professional and higher education programmes.

Requirements

• Significant experience in student success, learner engagement, or customer success within education or EdTech environments
• Demonstrated leadership in managing, coaching, and developing high-performing teams
• Strong analytical and problem-solving skills with proven experience interpreting learner data and sentiment insights
• Excellent written and verbal communication skills and an ability to engage diverse learners with empathy and clarity
• Track record of driving learner satisfaction, retention, and completion outcomes
• Familiarity with CRM tools, community management platforms, and learning management systems
• Experience collaborating across departments to design and optimise learner journeys
• Deep understanding of the relationship between learner experience, outcomes, and operational effectiveness

Benefits

• Collaborative, people-centred performance culture
• Opportunities to grow in a fast-paced environment
• Exposure to innovative education models and learner experience design