Client Onboarding Officer
PepperstoneSantiago, Santiago Metropolitan Region, Chile
Posted July 31, 2025
Full Time
About the Company
Pepperstone is an online Forex and CFD Broker providing traders across the globe with cutting-edge technology to trade the world’s markets. We are driven to provide traders with low-cost pricing across all our instruments including FX, CFDs, Cryptocurrencies and Commodities. Pepperstone is an ASIC, FCA, SCB, CMA, SCB, BaFin and DFSA regulated broker. Please refer to www.pepperstonegroup.com for more information about our companies. This information isn’t intended for distribution to/use by any person in any country where such distribution/use would be contrary to local laws. As a team we're about learning, growing and innovating together. We’re a place for the creative, for the driven, for the nimble, and for those who want to do things differently. To discover more about our team and current opportunities, visit Pepperstonecareers.com.
Job Description
Pepperstone is a transformative global fintech company looking for a Client Onboarding Officer to provide a seamless account opening process and ensure client applications are processed with consistent standards.
Requirements
- Experience working in a similar role, ideally in a bilingual environment
- Background in finance, business, economics, commerce or similar
- Familiarity with compliance and regulatory standards
- Degree in Finance, Business, Economics, Commerce or similar (desirable)
- Experience in client onboarding and customer service
- Fluency in both English and Portuguese or any additional language
- Attention to detail and ability to maintain quality under pressure
- Ability to use good judgement, act and make decisions with integrity
- Strong customer focus and passion for providing excellent customer service
- Highly motivated and a positive people person
- Ability to complete tasks end to end and good time management
- Desire and passion for continuous learning, improvement, and innovation
- Basic understanding of Forex and interest in the financial markets (desirable)
Benefits
- Competitive salary structure including company bonus scheme
- Genuinely collaborative and friendly culture
- Flexible and hybrid working
- Remote working option – work from anywhere for up to 6 weeks per year
- Ongoing personal development & learning opportunities
- Paid annual leave and paid sick leave
- 3 paid volunteering days per year & Workplace Giving Program
- Periodic recognition and reward programs for outstanding performance and achievements
- Frequent events and celebrations
- Employee Assistance Program & Wellbeing Initiatives
