Senior Product Owner with Contact Center experience

Perficient is a global AI-first consultancy. We're looking for a Senior Product Owner with Contact Center experience to join our Product Development Consulting Business Unit. The role involves leading client interactions, managing development teams, and delivering successful projects.

Requirements

• Complete responsibility for the day-to-day management of the engagement
• Leading client interactions with Product Managers and business stakeholders
• Understanding client business requirements and end-user functional requirements
• Managing multiple product owners and delivery streams
• Developing deep knowledge of users and formulating hypotheses
• Acting as a subject matter expert for the product
• Defining product roadmaps and driving Planning Increment objectives
• Analyzing product metrics and defining continuous improvement initiatives

Benefits

• Career growth and development opportunities
• Balanced work-life experience
• Opportunities to build AI fluency and engage with AI tools