Customer Success Manager

The Customer Success Manager is responsible for building and maintaining strong relationships with customers, ensuring they achieve maximum value from Persistent Systems LLC's suite of Wave Relay products and services. This role serves as the primary point of contact for customers post-sale and acts as a trusted advisor.

Requirements

• Serve as the primary relationship owner for strategic and high-value customer accounts
• Develop long-term customer relationships with clients through managing and interpreting their requirements
• Provide post-sales technical assistance, continued product education, and information sharing on future Wave Relay product development
• Maintain a high level of Wave Relay technical acumen to effectively communicate with specialized and complex customer sets
• Understand customer goals, business challenges, and success metrics
• Proactively monitor customer health, usage, and satisfaction
• Coordinate with internal teams to resolve issues and deliver solutions
• Identify opportunities for account expansion, renewals, and upsells in collaboration with Sales and the Program Management Office (PMO)
• Manage escalations and ensure timely resolution of customer concerns
• Track customer interactions and outcomes in Persistent platforms

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off (sick time and vacation time)
• Flexible spending accounts
• 401(k) plan with company match
• Fitness membership reimbursement
• Tuition assistance
• Mental health benefits
• Pet discounts