Customer Claims Processing Representative
Pet Food Experts IncPawtucket, Rhode Island, United States
Posted January 16, 2026
Full Time
About the Company
Pet Food Experts Inc is a leading pet specialty distributor that supplies pet products to over 10,000 retail locations nationwide, offering distribution, logistics, and retail support services to independent pet retailers.
Job Description
Join the Pack at Pet Food Experts! We are looking for a Customer Claims Processing Representative to accurately investigate and process order discrepancies, facilitate resolution, and provide a world-class customer experience.
Requirements
- Quickly and efficiently investigate and process order discrepancies for retailers, vendors, and Pet Food Experts employees
- Facilitate the resolution of any reported discrepancies
- Research and resolve discrepancies by working with internal and external stakeholders
- Maintain a thorough understanding of Quality Control Initiatives and follow established processes and procedures to investigate and resolve discrepancies
- Process Consumer returns for retail and vendor partners
- Maximize positive relationships through a shared commitment to provide a world-class customer experience
Benefits
- Full Benefits Package - Medical, dental, and vision
- Paid Parental Leave
- Pet Perks & Product Discounts
- Hybrid Schedule
- Education Assistance Program