At Pet Food Experts, we invest in the relationships that build businesses, support people and grow our industry. We're looking for an Order Processing Representative to accurately process orders, discrepancy credits, and interact with business partners in a professional manner.
Requirements
- Quickly, efficiently, and accurately process orders and delivery discrepancies for retailers, vendors, and sales team
- Keep all account notes up to date as related to order processing
- Communicate any item catalog updates in a timely manner to ensure accurate orders and optimal fill rates
- Share recalled product information as needed with retailers
- Maximize positive relationships through a shared commitment to provide a world class customer experience
- Superior data entry focus with the ability to understand varied situations, respond appropriately, and problem solve in a dynamic environment
- Strong initiative and self-direction with a commitment to results
- Manage daily tasks to maximize productivity and ensure optimal organization and time management
- Remain current on product catalog, such as descriptions, case quantities, discontinued items, and product substitutions
- Collaborate with peers to leverage customer knowledge to enhance positive customer relationships
- Use of established processes and procedures to aid in decision making
- Claims entry support as needed
Benefits
- Paid Holidays
- Paid Time Off
- Paid parental leave
- Pet perks product discounts
