Customer Success Specialist

Petra Brands is seeking a Customer Success and Operations Specialist to join their growing team. The role involves supporting Business Development operations by ensuring smooth communication, managing customer service, and handling logistics tasks. The position is fully remote, requiring strong organizational, communication, and attention to detail skills.

Requirements

• Provide operational and administrative support to the Business Development Lead.
• Manage day-to-day customer service tasks, including responding to emails and resolving issues.
• Handle logistics and order management, including preparing documents, tracking orders, and coordinating with vendors.
• Maintain and update data sheets and reports.
• Identify opportunities for efficiency improvements.
• Strong written and verbal communication skills in English.